Privacy policy

Last updated: 05 March 2026

This Privacy Policy explains how HEATVENT SYSTEMS LTD (“we”, “us”, “our”) collects, uses and shares your personal information when you visit myhumi.uk (the “Site”), use our services, or purchase products from us (together, the “Services”).

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to your personal information.

1) Who we are (Data Controller)

Data Controller: HEATVENT SYSTEMS LTD
Registered office: 124 City Road, London, EC1V 2NX, United Kingdom
Contact (privacy enquiries): support@myhumi.uk

2) What personal information we collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you use the Services, we may collect:

  • Contact details: name, email address, phone number, billing address, shipping address.
  • Account details (if applicable): username, password, preferences and settings.
  • Order and transaction details: products viewed, added to basket, purchased, returned or exchanged; order history; delivery details.
  • Customer support communications: information you provide when contacting us.
  • Payment information: payments are handled by payment providers. We do not store full card details.
  • Device and usage information: IP address, browser/device data, identifiers, pages visited and how you interact with the Site.
  • Marketing preferences: whether you subscribe/unsubscribe and your communication preferences.

3) Sources of personal information

We collect personal information from:

  • You directly (when you place an order, create an account, complete forms or contact us);
  • Automatically (through cookies and similar technologies when you browse the Site);
  • Service providers (who help us operate the Services, such as payments, delivery, analytics, hosting);
  • Third parties/partners (only where relevant and permitted, for example platform and advertising partners).

4) How we use your personal information (and lawful bases)

We use your personal information for the purposes below under UK data protection law (UK GDPR / Data Protection Act 2018):

A) To provide and manage the Services

Examples: process orders, take payment, deliver products, provide customer service, manage returns and warranty claims, send essential service messages (order confirmations, dispatch updates).
Lawful basis: Contract (performance of a contract with you); Legal obligation (where required).

B) To operate, protect and improve the Site and Services

Examples: troubleshooting, performance monitoring, preventing abuse, improving features and usability, analytics (where permitted).
Lawful basis: Legitimate interests (running and improving our business and keeping it secure); Consent (where required for non-essential cookies).

C) Marketing communications (where applicable)

Examples: sending newsletters or product updates (by email or other channels where you opt in or where permitted), measuring campaign performance.
Lawful basis: Consent and/or Legitimate interests (depending on the channel and applicable rules).
You can opt out at any time using the unsubscribe link or by contacting support@myhumi.uk.

D) Legal and compliance

Examples: accounting and tax, fraud prevention, responding to lawful requests, enforcing our terms, handling disputes.
Lawful basis: Legal obligation and/or Legitimate interests.

5) How we share personal information

We share personal information only as necessary to provide the Services, including with:

  • E-commerce platform and hosting providers (to run the Site);
  • Payment providers (to process payments);
  • Delivery and logistics partners (to ship orders);
  • Customer support and communications tools (to respond to enquiries);
  • Analytics and advertising partners (where used, and subject to cookie/marketing preferences);
  • Professional advisers (legal/accounting) when needed;
  • Authorities where required by law.

We require service providers to protect your personal information and use it only for the services they provide to us.

6) Shopify and the platform relationship

Our store is powered by Shopify, which may process personal information to provide and improve the platform services (e.g., hosting, checkout, performance and security). Information you submit to the Site may be transmitted to Shopify and relevant service providers (some of which may be located outside the UK). Shopify acts in accordance with its own privacy information for platform operations.

7) International transfers

Your personal information may be transferred to and processed in countries outside the UK. Where this happens, we use appropriate safeguards required by UK law (such as contractual protections).

8) Data retention

We keep your personal information only for as long as necessary for the purposes described in this Policy, including:

  • Orders and customer service: as needed to fulfil orders and handle enquiries;
  • Returns/warranty: for as long as required to manage claims and provide support;
  • Legal and accounting: for periods required by applicable law (e.g., tax/audit obligations);
  • Marketing: until you unsubscribe/withdraw consent or the data is no longer needed.

9) Your rights

Subject to legal conditions and exceptions, you may have the right to:

  • Access your personal information;
  • Correct inaccurate or incomplete information;
  • Request deletion (in certain circumstances);
  • Restrict processing (in certain circumstances);
  • Object to processing based on legitimate interests (in certain circumstances);
  • Data portability (where applicable);
  • Withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact us at support@myhumi.uk.

10) Cookies and similar technologies

We use cookies and similar technologies to:

  • make the Site work properly (essential cookies);
  • remember preferences and improve performance;
  • run analytics and (where used) advertising.

Where required, we ask for your consent for non-essential cookies. You can change your cookie settings at any time via your browser and/or our cookie preferences tool (if available).
(If you publish a separate cookie page, add: “See our Cookie Policy for more details.”)

11) Third-party links

The Site may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing personal information.

12) Children’s privacy

Our Services are not intended for children and we do not knowingly collect personal information from children.

13) Security

We use appropriate technical and organisational measures to protect personal information. However, no online service can guarantee absolute security.

14) Complaints

If you have concerns about how we handle your personal information, please contact us first at support@myhumi.uk. You also have the right to complain to the UK supervisory authority: the Information Commissioner’s Office (ICO).

15) Changes to this Privacy Policy

We may update this Policy from time to time. The latest version will be published on this page and the “Last updated” date will be revised.