Warranty Policy

Last updated: 05 March 2026

This Warranty Policy applies to air dehumidifiers purchased from myhumi.uk (“we”, “us”, “our”).

Important: This warranty is provided in addition to your statutory rights under UK consumer law and does not affect those rights.

1) Warranty period

We provide a 12-month warranty starting from the date of delivery (unless otherwise stated in your order confirmation).

2) What the warranty covers

The warranty covers manufacturing defects and faults that occur during normal domestic use and are not caused by misuse, accidental damage, unauthorised repairs, or external factors.

3) What we will do

If a fault covered by this warranty is confirmed, we will, at our discretion:

  • repair the product; or
  • replace the product with the same or an equivalent model; or
  • refund the purchase price where repair/replacement is not possible or reasonable.

4) How to make a warranty claim

To start a warranty claim, please email support@myhumi.uk and include:

  • your order number (or proof of purchase),
  • the phone number used for the order,
  • the product model/serial number (if available),
  • a short description of the issue (photos/videos are helpful).

We will respond with the next steps, including service/return instructions if required.

5) What is not covered

This warranty does not cover faults or damage caused by:

  • failure to follow the user manual or safety instructions;
  • mechanical or accidental damage after delivery (drops, cracks, impact, liquid ingress);
  • power supply issues (power surges, incorrect voltage, unstable mains, faulty sockets);
  • use of non-approved parts/consumables or modifications;
  • changes to factory settings or service menu settings;
  • operation outside the conditions specified by the manufacturer;
  • improper installation or installation not meeting the manufacturer’s requirements (where applicable);
  • repairs, servicing, or tampering by unauthorised persons;
  • foreign objects, dust/insects, or lack of maintenance where cleaning is required.

6) Inspection and chargeable service (non-warranty cases)

If inspection shows the issue is not covered by this warranty, we will inform you in advance of any available paid repair options (if applicable) and any associated costs before any chargeable work is carried out.

7) Service logistics and costs

We will confirm the service process and any shipping/collection arrangements with you as part of the claim. Where the fault is confirmed as covered by warranty, we will provide the appropriate instructions to resolve the issue.

8) Territory

This warranty applies to purchases made on myhumi.uk and is intended for use and service handling in the United Kingdom, unless we agree otherwise in writing.